Contact Us
Call Member Services
634-3600 (800-634-3600 nationwide)
Call Center Hours (ET)
- Monday, Tuesday, and Thursday from 8:00 am to 5:00 pm
- Wednesday from 9:00 am to 5:00 pm
- Friday from 8:00 am to 6:00 pm
- Saturday from 9:00 am to 1:00 pm
Email Our Support Staff
Some Additional Important Numbers
To report a TVFCU ATM, Visa debit/check card, or HELOC credit card lost or stolen: 1-866-333-4740
To report a TVFCU VISA credit card or TVFCU MasterCard, lost or stolen: 1-800-635-0581
To report a HELOC credit card lost or stolen: 1-800-635-0581
WorldPoints® Redemption
WorldPoints® Redemption Center 1-800-433-5662
MyConcierge-24-hour personal assistance 1-800-435-7291
From International Locations, Call Collect 1-302-457-1650